Imagine: CIQ Is Your Team

Your needs are our needs; we are your team.

The CIQ support staff can extend your team to provide the best-in-class escalation help to ensure that you always have access to the answers you need, whenever you need it.

Whatever keeps your IT staff up at night, we want to help!

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What You Can Expect From Us

We measure our success on your success, so we take your needs seriously.

Our offerings come in various shapes and sizes designed to help people and teams meet and surpass their goals and expectations. From basic email and ticket-based help, to a direct line to access engineers and developers immediately, our team is your team.

Software infrastructure is multifaceted and complex. Even the best system administrators may need to call on a developer to help debug and resolve panics and regressions, and we want to help you.

Let us prove this to you. Contact us now to learn more.

Contact Us to Learn More

Fill out the form and our team will get right back to you.

CIQ Support Offerings Standard Advanced Premium
Hours of Coverage Standard Business Day 9am - 5pm PT Everyday 6am – 6pm local time 24x7
Support Channels Tickets / Email Shared Screen, Phone, Tickets, Email & Chat Shared Screen, Phone, Tickets, Email & Chat
Number of Cases (Severity 1 Tickets) 1 simultaneous Ticket per Entitlement 2 simultaneous Tickets per Entitlement 2 simultaneous Tickets per Entitlement
Escalation Efforts User
System Administration
Security Escalation
User
System Administration
Security Escalation
Named Point of Contact
Security Engineering
Development Escalation
User
System Administration
Security Escalation
Named Point of Contact
Security Engineering
Development Escalation
Assigned Technical Account Manager
3rd Party Application Support
Support by the Person/Entitlement Unlimited Nodes, Containers, Virtual Machines Unlimited Nodes, Containers, Virtual Machines Unlimited Nodes, Containers, Virtual Machines
Support by the Node 100 Nodes = 1 Entitlement 100 Nodes = 1 Entitlement Not Available
Response Times Initial Response Ongoing Response Initial Response Ongoing Response Initial Response Ongoing Response
Severity 1 1 Business Hour 1 Business Hour 30 Minutes 1 Hour 15 Minutes 30 Minutes
Severity 2 6 Business Hours 6 Business Hours 2 Hours 2 Hours or Agreed 30 Minutes 1 Hour or Agreed
Severity 3 6 Business Hours 1 Business Day 2 Hours 1 Day or Agreed 45 Minutes 6 Hours or Agreed
Severity 4 6 Business Hours 1 Business Day 2 Hours 1 Day or Agreed 1 Hour 12 Hours or Agreed