Support Service

CIQ is your escalation team

We are an extension of your team to make sure you get the support you need, when you need it. We’ve got your back.

Cores, sockets, and nodes don’t need support, people do.

CIQ is here to empower your success, to be your escalation team. If you need to reach a kernel developer to debug a regression, or talk with a security expert about a zero-day mitigation ASAP, we are here to help! Our support model focuses on ensuring you always have the resources you need to be successful.

Team spotlight:

Meet the Customer
Success team

Meet the people who will be helping you succeed: Jamie, Melissa, Mike and more are just some of our talented and friendly Rocky Linux experts.

Immediate expertise: Your first line of defense

At CIQ, you're greeted with rapid, expert support right out of the gate. Our promise to you is an initial response within just 30 minutes for urgent issues, anytime you need us, 24/7.

Easy to connect

We connect through the channels you use most – web and email – making it easy and efficient. For our premium support clients, a dedicated Customer Success Manager is always a message away, ready to jump into action.

Personalized support:
Shaping your technology journey

Your infrastructure is the backbone of your operation, and our Technical Account Managers are here to ensure it's strong, resilient, and efficient. They're your personal advisors, here to guide you through deployments, troubleshoot with precision, and help craft your strategic tech roadmap.

Expert ticket analysis: Your concerns, thoroughly addressed

Premier support users enjoy in-depth ticket analysis with urgent responses from CIQ senior engineers. We provide a focused review of your ongoing issues, offering strategic solutions that align with your long-term success.

Your success is our priority

CIQ is committed to standing beside you as a true partner, ensuring that your support experience is nothing short of exceptional. We're here to help you do more than just solve problems – together, we'll innovate, optimize, and lead the way to a future defined by technological excellence.

Get in Touch

Reach out

Ask a question, request a demo, or say hi by filling out the form.


560 Mill St. Suite 302 Reno, NV 89502

Mailing Address:

1050 N Hills Blvd. Suite 61180 Reno, NV 89506


Phone: (800) 220-5243

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