Get Enterprise Support for Apptainer
Utilize Apptainer for bare-metal performance containers, supported by the leading experts in the industry.
Apptainer for Secure Application Containers
Apptainer (formerly known as Singularity) is free, open source software that is the most widely used container system for High Performance Computing (HPC). It is designed to execute applications at bare-metal performance while being secure, portable, and 100% reproducible.
Apptainer allows you to bring your environments anywhere, creating extreme portability from system to system.
Understood by Experts Who Are on Your Side
Support and services for Apptainer are available from CIQ. Not only did our CEO, Gregory Kurtzer, create the Apptainer project, but also we employ experts who can help you tackle the most challenging Apptainer deployments.
The first person you talk with will stay with you through resolution. We don’t route you to a call center or Level 1 support technician who doesn’t have the knowledge to solve your issue.
CIQ, Open Source to the Core
At CIQ, the Open Source Ethos informs all that we do. That’s why we encourage our customers to engage with the Community directly to learn first-hand about the many advantages of Rocky Linux. Our goal is to add value on top of Rocky Linux and other key open source technologies in the form of escalation support, customization, optimization, integration, and professional services.
| CIQ Support Offerings | Standard | Advanced | Premium | |||
|---|---|---|---|---|---|---|
| Hours of Coverage | Standard Business Day 9am - 5pm PT | Everyday 6am – 6pm local time | 24x7 | |||
| Support Channels | Tickets / Email | Shared Screen, Phone, Tickets, Email & Chat | Shared Screen, Phone, Tickets, Email & Chat | |||
| Number of Cases (Severity 1 Tickets) | 1 simultaneous Ticket per Entitlement | 2 simultaneous Tickets per Entitlement | 2 simultaneous Tickets per Entitlement | |||
| Escalation Efforts | User System Administration Security Escalation |
User System Administration Security Escalation Named Point of Contact Security Engineering Development Escalation |
User System Administration Security Escalation Named Point of Contact Security Engineering Development Escalation Assigned Technical Account Manager 3rd Party Application Support |
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| Support by the Person/Entitlement | Unlimited Nodes, Containers, Virtual Machines | Unlimited Nodes, Containers, Virtual Machines | Unlimited Nodes, Containers, Virtual Machines | |||
| Support by the Node | 100 Nodes = 1 Entitlement | 100 Nodes = 1 Entitlement | Not Available | |||
| Response Times | Initial Response | Ongoing Response | Initial Response | Ongoing Response | Initial Response | Ongoing Response |
| Severity 1 | 1 Business Hour | 1 Business Hour | 30 Minutes | 1 Hour | 15 Minutes | 30 Minutes |
| Severity 2 | 6 Business Hours | 6 Business Hours | 2 Hours | 2 Hours or Agreed | 30 Minutes | 1 Hour or Agreed |
| Severity 3 | 6 Business Hours | 1 Business Day | 2 Hours | 1 Day or Agreed | 45 Minutes | 6 Hours or Agreed |
| Severity 4 | 6 Business Hours | 1 Business Day | 2 Hours | 1 Day or Agreed | 1 Hour | 12 Hours or Agreed |
THE CIQ SUPPORT PROMISE
We Support People, Not Sockets or Cores. People.
Whether for IT infrastructure or cutting-edge research, we believe in empowering people to do amazing things. When people succeed, teams succeed, and when teams succeed, organizations succeed. We start where it matters most: with the people.
With this model, we don’t count, audit, or bill for systems, entitlements, cloud instances, virtual machines, or containers because they don’t count. It’s the people who count.
Get Information About Our Apptainer Support Offerings