Full Lifecycle Support

Your needs are our needs; we are on your team!

The CIQ support staff can extend your team to provide best-in-class escalation help. You always have access to the answers you need, whenever you need it.

Full Lifecycle Support from CIQ

Migration Services

Whether you're coming from RHEL, CentOS, or another Enterprise Linux distribution, switching to Rocky Linux is a straight forward process, with CIQ experts standing by to assist you at any point along the way.


CIQ offers enterprise and escalation support for Rocky Linux, empowering users to adopt the fastest-growing Enterprise Linux with the assurance of top-tier expertise backing them every step of the way.

Long-Term Support

The Rocky Linux community only supports each minor release of Rocky Linux until the next minor release is published. CIQ LTS for Rocky Linux provides extended security and bugfix support for specific minor releases (like 8.6), allowing for greater stability in mission-critical deployments.

Supporting Your Infrastructure

Free, Stable, and Secure Linux Operating System

CIQ is Rocky Linux's founding support partner. Trust CIQ for migration, installation, configuration, training, maintenance, custom development, and more.
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High Performance Computing Solutions

Industry-Leading Tools

With Rocky Linux, Warewulf, and Apptainer, CIQ is already at the foundation of today's HPC platforms. With these innovative products, CIQ is actively shaping the future of high performance computing, setting new standards, and driving technological advancements that redefine what's possible in this rapidly evolving field.

Cluster Design and Deployment

CIQ specializes in designing and deploying HPC environments that are specifically tailored to your needs and budget. Since our solutions are based on open platforms, we ensure that your cluster can be maintained and supported long into the future.

People, not Processors

At CIQ, we support people, not nodes or CPUs. Grow your cluster to any size without worrying about your support costs getting out of hand. Our support solutions are designed to enhance productivity and innovation, ensuring that as your team's computational demands grow, our support evolves in sync. With CIQ, you're not only building software infrastructure but also unlocking potential.


Unmatched Experience

CIQ's DNA goes all the way back to the creation of CentOS. We've been there for the birth of HPC, the emergence of containerization, and the evolution of configuration management. And we'll be here developing the next computing innovation to support you.

Cost Efficiency

Because CIQ supports people and not processors, there's no need to separate your environment between official and unofficial deployments. Use the same software everywhere, get the same support everywhere; your support scales with your team.

Direct from the Creators

As a dedicated open source company, CIQ's expertise spans across a wide range of projects like Rocky Linux, Apptainer, Warewulf, and Ascender. Our deep understanding and extensive experience with these technologies enable us to not only support but also enhance and innovate within these open source ecosystems.

Tailored Support

CIQ is on your team! CIQ collaborates closely with you, understanding your unique challenges to craft solutions specifically for your organization. Our active role in open source communities enables us to provide innovative functionality, precisely when you need it, ensuring seamless integration with upstream developments.
CIQ Support Offerings Standard Premium
Subscription Info Standard Business Day 8:00 am–6:00 pm in your local timezone 24x7 FTS Support1
Support Channels Web & Email Web & Email
Entitlement Named Technical Account Manager Named Technical Account Manager
Slack Access to TAM1

1 24x7 “Follow the Sun” (FTS) Support for Sev. 1 Issues otherwise standard SLA’s apply A.
2 Reserved for customers with a 200k+ ARR spend.
A Standard SLA Response Times.

Response Times Initial and Ongoing Response Standard Initial and Ongoing Response Premium
Severity 1 (Urgent) 1 business hour Initial Response: 30 minutes
Ongoing Response: 1 hour or as agreed
Severity 2 (High) 4 business hours 4 hours or as agreed
Severity 3 (Normal) 1 business day 8 business hours or as agreed
Severity 4 (Low) 2 business days 2 business days or as agreed

Frequently Asked Questions