Rocky Linux Support
Enterprise-grade support for Rocky Linux
As the Founding Sponsor of Rocky Linux, CIQ offers the most extensive and comprehensive support. Whether you need standard support, performance tuning, or proactive approaches for custom environments, we’ve got you covered.
Get Rocky Linux support
Support Tiers
CIQ offers two levels of support for Rocky Linux: Standard and Premium.
| CIQ Support Offerings | Standard | Premium |
|---|---|---|
| Subscription Info | Standard Business Day 8:00 am–6:00 pm in your local timezone | 24x7 Support1 |
| Support Channels | Web & Email | Web & Email |
| Entitlement | Named Technical Account Manager | Named Technical Account Manager Slack Access to TAM |
1 24x7 “Follow the Sun” (FTS) Support for Sev. 1 Issues otherwise standard SLA’s apply
What you get with support
CIQ’s Rocky Support can provide you with enhanced security, performance, compliance, and stability at scale for all enterprise use-cases, anywhere.
Personalized services with long-term benefits
Tailor your support plan to fit your needs: from 24x7 incident response to migration assistance to proactive monitoring, CIQ can cover it all. Plus, benefit from our long-term support for versions of Rocky Linux, even beyond their End-Of-Life (EOL) declaration.Secure delivery & management of artifacts
CIQ provides a secure platform for delivering and managing enterprise Linux enhancements and applications. Here you can find repositories and tools for easy access to long-term support releases, security optimizations, and more, ensuring that solutions are not only customizable and optimized but also fully supported. Additionally, CIQ provides security and supply chain confidence with secure access, single sign-on, and user key management.Need commercial backing?
Want to use open source Rocky Linux, but need indemnification or commercial guarantees? Check out Rocky Linux from CIQ (RLC), which was created specifically for that!
Exclusive provider on Google Cloud
Google Cloud has teamed up with CIQ to make available Rocky Linux Optimized for Google Cloud, purpose-built to run enterprise workloads. These new images contain customized variants of the Rocky Linux kernel and modules that optimize networking performance on Compute Engine infrastructure, while retaining bug-for-bug compatibility with Community Rocky Linux and Red Hat Enterprise Linux.
Still on CentOS 7?
From day one, Rocky Linux has boasted full compatibility with enterprise Linux, providing "bug-for-bug compatibility" for all use cases. On June 30, 2024, CentOS Linux 7 reached EOL status, leaving many organizations looking for their next free enterprise OS.
CIQ: An extension of your team
Our team is here to help you with hands-on, real-world support and services that will ensure the reliable delivery of the secure and performant infrastructure for all your workloads.
Enterprise support
Our support engineers are Linux experts and have deep HPC knowledge. They serve as an extension of your team and are available to provide world-class support 24x7x365.
Custom Training
Our training programs span Linux, IT automation (Ansible) and HPC and AI program success. We work with you to customize them for your needs and they are available in person or as virtual classes.
Consultating Services
Whether you are looking to optimize a HPC workload or need help automating the deployment of your infrastructure, our service offerings can help you with direct, expert help to ensure you meet your goals.
Get in Touch
Reach out
Ask a question, request a demo, or say hi by filling out the form.
Contact:
Phone: (800) 220-5243
Email: info@ciq.com