Rocky Linux Support

Enterprise-grade support for Rocky Linux

As the Founding Sponsor of Rocky Linux, CIQ offers the most extensive and comprehensive support. Whether you need standard support, performance tuning, or proactive approaches for custom environments, we’ve got you covered.

Get Rocky Linux support

Support Tiers

CIQ offers two levels of support for Rocky Linux: Standard and Premium.

	Standard	Premium
CIQ Support Offerings
Hours of Coverage	Standard Business Day 8am - 6pm in your local timezone³	24x7 FTS Support¹
Support Channels	Web & Email	Web & Email, Named Customer Success Manager, Slack Access to CSM²
Response Times	Initial and Ongoing Response	Initial and Ongoing Response
Severity 1 (Urgent)	1 business hour	Initial Response: 30 minutes. Ongoing Response: 1 hour or as agreed
Severity 2 (High)	4 business hours	2 hours or as agreed
Severity 3 (Normal)	1 business day	4 business hours or as agreed
Severity 4 (Low)	2 business days	1 business days or as agreed

24x7 "Follow the Sun" (FTS) Support for Severity 1 Issues.
Available for accounts with 10 or more Premium support seats.
Standard Business Day is defined as Monday - Friday, 8am - 6pm in your local timezone, excluding public holidays.

What you get with support

CIQ’s Rocky Support can provide you with enhanced security, performance, compliance, and stability at scale for all enterprise use-cases, anywhere.

Personalized services with long-term benefits

Tailor your support plan to fit your needs: from 24x7 incident response to migration assistance to proactive monitoring, CIQ can cover it all. Plus, benefit from our long-term support for versions of Rocky Linux, even beyond their End-Of-Life (EOL) declaration.

Secure delivery & management of artifacts

CIQ provides a secure platform for delivering and managing enterprise Linux enhancements and applications. Here you can find repositories and tools for easy access to long-term support releases, security optimizations, and more, ensuring that solutions are not only customizable and optimized but also fully supported. Additionally, CIQ provides security and supply chain confidence with secure access, single sign-on, and user key management.

Need commercial backing?

Want to use open source Rocky Linux, but need indemnification or commercial guarantees? Check out Rocky Linux from CIQ (RLC), which was created specifically for that!

Rocky Linux

Exclusive provider on Google Cloud

Google Cloud has teamed up with CIQ to make available Rocky Linux Optimized for Google Cloud, purpose-built to run enterprise workloads. These new images contain customized variants of the Rocky Linux kernel and modules that optimize networking performance on Compute Engine infrastructure, while retaining bug-for-bug compatibility with Community Rocky Linux and Red Hat Enterprise Linux.

Support available on all clouds

Still on CentOS 7?

From day one, Rocky Linux has boasted full compatibility with enterprise Linux, providing "bug-for-bug compatibility" for all use cases. On June 30, 2024, CentOS Linux 7 reached EOL status, leaving many organizations looking for their next free enterprise OS.

CIQ Bridge

Support

An extension of your team.

Our engineers know the full stack from kernel to cluster and deliver direct, expert support. Production-grade support, custom training, and hands-on consulting from the people who built what you run.

Enterprise support

Direct access to Linux and HPC engineers who know the full stack. No routing before you reach someone who can solve the problem.

Custom training

Linux, IT automation, HPC, and AI infrastructure training customized to your team. Available in person or virtually.

Consulting services

Architecture, deployment, optimization, and compliance from the engineers who built the stack. Direct expert engagement, not a referral to a services partner.