Get Enterprise Support for Rocky Linux

Adopt the fastest-growing Enterprise Linux with the confidence that you are backed by the leading experts in the industry.

Rocky Linux Is Built to Last

Rocky Linux is an open source operating system widely used in enterprise, cloud, hyperscale, and High Performance Computing environments. It is 100% bug-for-bug compatible with Red Hat Enterprise Linux (RHEL), and free to use—there are no, and never will be, licensing fees. 

With regular updates and a 10-year committed support lifecycle for each major release, Rocky Linux is ideal for use in enterprise environments. It is easy to migrate from CentOS and other RHEL-derived Linux distributions, and it is secure and scalable.

Understood by Experts Who Are on Your Side

If you decide Rocky Linux is right for you, where can you get enterprise-class support and services? Look no further than CIQ, the Founding Sponsor of the Rocky Linux project. Not only did our CEO, Gregory Kurtzer, create Rocky Linux (and its predecessor, CentOS), but also we employ the industry’s leading experts and Linux developers who can help you tackle the most challenging operating system challenges.

The first person you talk with will stay with you through resolution. We don’t route you to a call center or Level 1 support technician who doesn’t have the knowledge to solve your issue.

CIQ, Open Source to the Core

At CIQ, the Open Source Ethos informs all that we do. That’s why we encourage our customers to engage with the Community directly to learn first-hand about the many advantages of Rocky Linux. Our goal is to add value on top of Rocky Linux and other key open source technologies in the form of escalation support, customization, optimization, integration, and professional services.

CIQ Support Offerings Standard Advanced Premium
Hours of Coverage Standard Business Day 9am - 5pm PT Everyday 6am – 6pm local time 24x7
Support Channels Tickets / Email Shared Screen, Phone, Tickets, Email & Chat Shared Screen, Phone, Tickets, Email & Chat
Number of Cases (Severity 1 Tickets) 1 simultaneous Ticket per Entitlement 2 simultaneous Tickets per Entitlement 2 simultaneous Tickets per Entitlement
Escalation Efforts User
System Administration
Security Escalation
User
System Administration
Security Escalation
Named Point of Contact
Security Engineering
Development Escalation
User
System Administration
Security Escalation
Named Point of Contact
Security Engineering
Development Escalation
Assigned Technical Account Manager
3rd Party Application Support
Support by the Person/Entitlement Unlimited Nodes, Containers, Virtual Machines Unlimited Nodes, Containers, Virtual Machines Unlimited Nodes, Containers, Virtual Machines
Support by the Node 100 Nodes = 1 Entitlement 100 Nodes = 1 Entitlement Not Available
Response Times Initial Response Ongoing Response Initial Response Ongoing Response Initial Response Ongoing Response
Severity 1 1 Business Hour 1 Business Hour 30 Minutes 1 Hour 15 Minutes 30 Minutes
Severity 2 6 Business Hours 6 Business Hours 2 Hours 2 Hours or Agreed 30 Minutes 1 Hour or Agreed
Severity 3 6 Business Hours 1 Business Day 2 Hours 1 Day or Agreed 45 Minutes 6 Hours or Agreed
Severity 4 6 Business Hours 1 Business Day 2 Hours 1 Day or Agreed 1 Hour 12 Hours or Agreed

Download LTS Guide

Rocky Linux is a free, open source operating system that is 100% binary compatible with RHEL. Rocky Linux is the fastest-growing Enterprise Linux distribution and is widely adopted in enterprise and High Performance Computing (HPC) environments, as well as by leading cloud providers and hyperscalers. This ensures security, compatibility, stability, and scalability for enterprise and mission-critical applications.

THE CIQ SUPPORT PROMISE

We Support People, Not Sockets or Cores. People.

Whether for IT infrastructure or cutting-edge research, we believe in empowering people to do amazing things. When people succeed, teams succeed, and when teams succeed, organizations succeed. We start where it matters most: with the people.

With this model, we don’t count, audit, or bill for systems, entitlements, cloud instances, virtual machines, or containers because they don’t count. It’s the people who count.

Get Information About Our Rocky Linux Support Offerings

Our solution architects will be in touch with you as soon as possible.