Get Enterprise Support for Rocky Linux
Adopt the fastest-growing Enterprise Linux with the confidence that you are backed by the leading experts in the industry.
Rocky Linux Is Built to Last
Rocky Linux is an open source operating system widely used in enterprise, cloud, hyperscale, and High Performance Computing environments. It is 100% bug-for-bug compatible with Red Hat Enterprise Linux (RHEL), and free to use—there are no, and never will be, licensing fees.
With regular updates and a 10-year committed support lifecycle for each major release, Rocky Linux is ideal for use in enterprise environments. It is easy to migrate from CentOS and other RHEL-derived Linux distributions, and it is secure and scalable.
Understood by Experts Who Are on Your Side
If you decide Rocky Linux is right for you, where can you get enterprise-class support and services? Look no further than CIQ, the Founding Sponsor of the Rocky Linux project. Not only did our CEO, Gregory Kurtzer, create Rocky Linux (and its predecessor, CentOS), but also we employ the industry’s leading experts and Linux developers who can help you tackle the most challenging operating system challenges.
The first person you talk with will stay with you through resolution. We don’t route you to a call center or Level 1 support technician who doesn’t have the knowledge to solve your issue.
CIQ, Open Source to the Core
At CIQ, the Open Source Ethos informs all that we do. That’s why we encourage our customers to engage with the Community directly to learn first-hand about the many advantages of Rocky Linux. Our goal is to add value on top of Rocky Linux and other key open source technologies in the form of escalation support, customization, optimization, integration, and professional services.
| CIQ Support Offerings | Standard | Advanced | Premium | |||
|---|---|---|---|---|---|---|
| Hours of Coverage | Standard Business Day 9am - 5pm PT | Everyday 6am – 6pm local time | 24x7 | |||
| Support Channels | Tickets / Email | Shared Screen, Phone, Tickets, Email & Chat | Shared Screen, Phone, Tickets, Email & Chat | |||
| Number of Cases (Severity 1 Tickets) | 1 simultaneous Ticket per Entitlement | 2 simultaneous Tickets per Entitlement | 2 simultaneous Tickets per Entitlement | |||
| Escalation Efforts | User System Administration Security Escalation |
User System Administration Security Escalation Named Point of Contact Security Engineering Development Escalation |
User System Administration Security Escalation Named Point of Contact Security Engineering Development Escalation Assigned Technical Account Manager 3rd Party Application Support |
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| Support by the Person/Entitlement | Unlimited Nodes, Containers, Virtual Machines | Unlimited Nodes, Containers, Virtual Machines | Unlimited Nodes, Containers, Virtual Machines | |||
| Support by the Node | 100 Nodes = 1 Entitlement | 100 Nodes = 1 Entitlement | Not Available | |||
| Response Times | Initial Response | Ongoing Response | Initial Response | Ongoing Response | Initial Response | Ongoing Response |
| Severity 1 | 1 Business Hour | 1 Business Hour | 30 Minutes | 1 Hour | 15 Minutes | 30 Minutes |
| Severity 2 | 6 Business Hours | 6 Business Hours | 2 Hours | 2 Hours or Agreed | 30 Minutes | 1 Hour or Agreed |
| Severity 3 | 6 Business Hours | 1 Business Day | 2 Hours | 1 Day or Agreed | 45 Minutes | 6 Hours or Agreed |
| Severity 4 | 6 Business Hours | 1 Business Day | 2 Hours | 1 Day or Agreed | 1 Hour | 12 Hours or Agreed |
Download LTS Guide
Rocky Linux is a free, open source operating system that is 100% binary compatible with RHEL. Rocky Linux is the fastest-growing Enterprise Linux distribution and is widely adopted in enterprise and High Performance Computing (HPC) environments, as well as by leading cloud providers and hyperscalers. This ensures security, compatibility, stability, and scalability for enterprise and mission-critical applications.
THE CIQ SUPPORT PROMISE
We Support People, Not Sockets or Cores. People.
Whether for IT infrastructure or cutting-edge research, we believe in empowering people to do amazing things. When people succeed, teams succeed, and when teams succeed, organizations succeed. We start where it matters most: with the people.
With this model, we don’t count, audit, or bill for systems, entitlements, cloud instances, virtual machines, or containers because they don’t count. It’s the people who count.
Get Information About Our Rocky Linux Support Offerings