Support from the company behind Rocky Linux
CIQ support handles triage, troubleshooting, and resolution for your Rocky Linux, Fuzzball, Warewulf Pro, Apptainer, and Ascender Pro environments.
Talk to our team
What makes CIQ support different
Fewer handoffs, faster resolution
When you file a ticket, it routes directly to a support engineer familiar with your product and environment. CIQ's support structure reduces the triage layers between your initial report and the team that works the fix.
Your full stack, one support team
CIQ supports the full infrastructure layer: Rocky Linux (RLC Pro, RLC Pro Hardened, RLC Pro AI), Fuzzball for HPC and AI orchestration, Warewulf Pro for bare-metal provisioning, and Ascender Pro for automation.
RLC+: CIQ's free Rocky Linux tier
RLC+ serves developers, cloud-native teams, and organizations evaluating Enterprise Linux. It includes integrated GPU drivers (AMD, NVIDIA) and CIQ Portal access.
RLC+ users can submit tickets to CIQ though no service-level agreement (SLA) applies; responses are not guaranteed and subject to availability. For production workloads that need guaranteed response times, long-term support (LTS), or FIPS 140-3 compliance, upgrade to RLC Pro.
Standard and Premium support
CIQ offers two support tiers for commercial products. Standard provides Enterprise-grade support during your own business hours.. Premium offers 24/7 coverage with 30-minute Severity 1 response times.
| Response Time SLAs | Standard supportFor key workloads that require support to navigate issues and ensure uptime | Premium supportFor mission-critical workloads that require a quick resolution to difficult issues |
|---|---|---|
| Availability | Business hours (8 AM - 6 PM, your local timezone) | 24/7 |
| Severity 1 (Urgent) | 1 hour | 30 minutes |
| Severity 2 (High) | 4 hours | 2 hours |
| Severity 3 (Normal) | 1 business day | 4 hours |
| Severity 4 (Low) | 2 business days | 1 business day |
| Portal and email | ||
| Dedicated Slack channel * | ||
| Named account manager |
- Response time SLAs are first-response commitments. Resolution timelines depend on issue complexity and severity. For details on escalation paths, service-level objective (SLO) definitions, and coverage scope, see your service agreement or [contact your account manager].
- *Dedicated slack channels are reserved for customers with defined spend agreements
Your product, our support coverage.
Self | Standard | Premium | |
| RLC+ | Available | Available | |
| RLC Pro | Available | Available | |
| RLC Pro Hardened | Available | ||
| RLC Pro AI | Available | ||
| Fuzzball | |||
| Warewulf Pro | Available | Available | |
| Ascender Pro | Available | Available | |
| Apptainer | Available | Available | |
| CIQ Bridge for CentOS | Available | Available |
- Default: comes with your product subscription at no additional cost.
- Available: can be purchased separately. Talk to your account manager for pricing.
- Standard and Premium support require RLC Pro.
Talk to our team.
We're available to walk through support options, scope your coverage needs, or answer questions about what's included with your products.